Bax-shop NL Reviews
(Rated by 14 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.4
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.6
- Return Policy4.7
- Customer Service4.6
- Good Value4.2
- Shipping & Delivery4.3
Recent Customer Reviews (14)
Libera Loggia
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Martha Campbell
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Margarita Hancock
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Lucas Cross
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Michael Hurst
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Ryan Berry
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Anna Robinson
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Paulette Rocheleau
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Shameka King
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Maik Dietrich
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Bax-shop NL Pros & Cons
Pros
1
Offers a wide range of music equipment with over 48,000 items in stock and 1,250 leading brands.
2
Provides services such as free returns, a 30-day trial period, and a 3-year warranty.
3
Promises delivery within 2-3 working days for orders placed before 3 pm.
4
Often has competitive pricing and promotions, including free gifts with orders over certain amounts.
CONS
1
Numerous customer complaints about poor customer service, including unresponsive or repetitive email replies and long hold times on calls.
2
Reports of receiving wrong or faulty items and difficulties obtaining refunds or returns processed in a timely manner.
3
Some customers experienced non-delivery of goods and inability to get refunds.
4
Allegations of deceptive practices such as shipping B-stock items at new prices, fabricating stories, and poor quality control.
5
Concerns about the company’s financial stability and fears of it going bust, leading to worries about losing money on purchases.
6
Low customer satisfaction ratings, with many reviews indicating dissatisfaction and distrust.
Bax-shop NL Features and Benefits
Features
Extensive Product Range
Over 48,000 music-related products in stock, including DJ, producer, and musician gear, from accessories to complete sound and lighting systems.
Physical and Online Presence
Multiple physical stores in the Netherlands (Goes, Rotterdam, Amsterdam) and Belgium, plus a strong online platform with country-specific webshops across Europe.
Fast Delivery
Orders placed before 23:00 on weekdays are delivered the next day, with options like free same-day delivery for large orders.
Customer Service
310 specialists working day and night to support customers, offering knowledgeable advice and assistance.
Generous Guarantees
30-day 'not satisfied, money back' guarantee, free returns, and a minimum 3-year Bax Music warranty on products.
Competitive Pricing
Known for competitive prices, often lower than other European music retailers.
Large Music Experience Space
Headquarters in Goes includes a 1,600 m music experience area with acoustic sound studios where customers can try equipment.
Automation and Efficiency
Uses automation to reduce errors and improve customer experience.
Multi-language Customer Support
Customer service tailored to local languages for various European markets.
Wide Selection for All Levels
Caters to amateurs and professionals with a vast inventory and diverse product categories.
Reliable and Fast Shipping
Ensures quick delivery, enhancing convenience for customers.
Risk-Free Shopping
Money-back guarantees and free returns reduce purchase risk.
Expert Support
Access to knowledgeable staff improves buying confidence and satisfaction.
Strong Brand and Financial Stability
Established since 1998, with steady growth and a strong relationship with financial partners.
Innovative Retail Experience
Combines online convenience with physical stores and interactive music experience spaces.
Lowest Price Guarantee
Assures customers of competitive pricing.